Once it is confirmed that the item is in perfect condition in undamaged original packaging your order is updated immediately and a refund will be processed.

We allow up to 3 working days to inspect returned items for any fault or damages. The returns address for unwanted items can be found on the Returns Authorization Form that we will send you once you have raised a ticket with us. Should you wish to return an item to us due to no longer wanting it the costs we be at the buyers expense, prices vary from product to product Who covers the cost of returning an unwanted item? Please contact us using the 'Email Us' form to raise a ticket or email us directly at your order number and the item(s) you wish to return. It is important that any items you return are in perfect condition with their undamaged original packaging in order to receive a refund.īefore sending your goods back to us, we need to raise a Returns Authorization Form on your behalf. You then have a further 14 calendar days to ensure the returned item is received by us. If you have ordered and received an item that you no longer require, you have 14 calendar days to notify us that you wish to return it. With in doubt please refuse delivery if they is clear damage to the boxes. Please check boxes for any possible damage , if there is damage to the boxes take pictures or call us direct so we can help right away. Please report any damage before build so we can resolve any issues, Damage has to be reported before assembly, pergolas, screens, side walls, if damage is reported after being assembled no replacements will be sent. We won’t be able to accept returns if not returned in original boxes Please keep the original boxes & repack as they arrived. If you would like to return your furniture within 14 days please just contact us.

We know that returns & refunds can be stressful. Throughout the entire process, from the point of order through to the delivery. Our two-person white glove delivery offering has been developed to ensure the customer is in front of mind This is why through our leading two-person delivery offering we ensure to deliver all garden furniture exactly where the consumer wishes – not on a pallet at the end of their driveway – but to place it in the location of their choosing.Įqually, by offering nominated delivery, we can scale our customer’s final mile capabilities by offering flexible and professional delivery options to their customers throughout the UK that allow the consumer to choose the time and place of their delivery. Partnering with a delivery specialist that won’t leave consumers high is crucial for ensuring optimal customer satisfaction when delivering garden furniture. Two person delivery service for garden furniture Premium 2 person delivery services for a stress free, easy delivery and client and consumer communications that are second to none. We know how important your customers are, so we've designed a service that puts their needs first. , our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery. We will call you prior to delivery to arrange a day that suits youīlakesley's Couriers 2 person delivery service company offering premium home & next-day delivery across the UK. A seamless & professional two-man delivery service! 4-7 Working Days

Pergola wall mounted